TV Shopping
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Boost sales and drive purchases with ProToCall's top-selling TV Shopping solutions.
TV shopping in Thailand is a rapidly growing business focusing on selling products through regularly broadcast television programs. Customers can view featured products along with real-time details and demonstrations, providing a clear overview of the products. Furthermore, they can place orders immediately by calling the phone number listed during the program.
Protocol has developed solutions for the TV shopping business, including call center and CRM systems specifically designed for TV shopping, to help businesses operate efficiently and fully meet customer needs.
The main function of the solution is for... TV Shopping
1. Call Center System for TV Shopping
Automated Call Center System: Supports answering calls from multiple numbers according to the broadcast schedule, ensuring continuous and uninterrupted sales operations.
2. CRM system and sales support.
- Order processing capabilities: Customers can call in and order products seen on TV Shopping immediately. A product database helps answer product questions, recommend related products or special promotions, and encourage customers to make purchasing decisions more easily.
- Tracking capabilities: Monitor orders, deliveries, and customer satisfaction to improve service and create a positive customer experience.
- After-sales service is available: Customers can contact the Call Center to inquire about product usage or warranty claims, giving them the feeling of being well-cared for after the sale.
- Customer data storage: The system can store customer data for future service and marketing improvements.
- Can support marketing and promotional communication: Call center staff can directly inform customers about promotions or special offers, increasing customer awareness and accessibility.
- Feedback can be collected: Call center staff can gather feedback or suggestions from customers to improve marketing and products.
3. Other support systems help improve operational efficiency.
- Warehouse Management System: This is a system used to control inventory, helping to make warehouse operations more efficient.
- Reporting system: For example, sales reports and agent sales reports for analysis and future sales strategy planning.
Solutions for TV Shopping
It is efficient, enabling businesses to operate smoothly, better meet customer needs, and create lasting customer satisfaction.
Our friendly sales team and expert staff are ready to assist you. Call us or contact us through our various communication channels for consultation or service inquiries.
