TV Shopping
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Increase Sales and Drive Purchases with Protollcall’s Top Hit TV Shopping Solutions
The TV shopping business in Thailand is rapidly growing, focusing on selling products through regularly broadcast television programs. Customers can view products along with detailed demonstrations in real time, providing a clear overview of the products. They can also immediately order products by calling the phone number displayed during the program.
Protollcall has developed TV shopping solutions, including a dedicated call center and CRM system, to enhance business operations and fully meet customer needs.
Key Functions of the TV Shopping Solution
1. Call Center System for TV Shopping
Automated Call Center System: Supports multiple phone lines according to the broadcast schedule, ensuring continuous and seamless sales.
2. CRM System to Support Sales
- Order Processing: Customers can call to order products seen in TV shopping shows immediately. A product database aids in answering product-related questions, recommending related products or special promotions, and encouraging customer purchases.
- Order Tracking: Monitor order processing, delivery, and customer satisfaction to improve service and create a positive impression.
- After-Sales Service: Customers can contact the Call Center for product usage inquiries or warranty claims, ensuring post-sale care.
- Customer Data Collection: The system can store customer information for future service and marketing improvements.
- Marketing Support and Promotion Communication: Call Center agents can inform customers about promotions or special offers directly, increasing customer awareness and access to promotions.
- Feedback Collection: Call Center agents can gather customer feedback or suggestions to improve marketing and products.
3. Additional Support Systems to Enhance Operations
- Warehouse Management System: Controls inventory, enhancing warehouse operations efficiency.
- Reporting System: Generates reports such as product sales and agent sales reports for strategic sales planning.
An effective TV shopping solution enables smooth business operations, better customer responsiveness, and sustained customer satisfaction.
Our friendly sales team and expert staff are ready to assist you. Call us or reach out through various communication channels for consultation or to request services.
