Hotel – PMS
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Create a memorable guest experience to enhance satisfaction and repeat bookings with hospitality solutions
Protollcall provides seamless integration between hotel telephone systems and Property Management Systems (PMS), catering to establishments ranging from luxurious five-star hotels to budget guesthouses and hostels, supporting services for both domestic and international tourists.
Integration between Telephone Systems and PMS in Hotels
The integration between hotel telephone systems (PBX) and property management systems (PMS) is crucial for enhancing customer service and property management efficiency. Here are the details:
Key Functions of the Integration
1. Call Management
Integrate call data with PMS to automatically log calls and calculate charges.
2. Room Status Updates
Staff can update room status, such as cleanliness, via telephone.
3. Wake-up Call Settings
Set wake-up calls through the telephone system, with data recorded in the PMS to provide wake-up services for guests.
4. Reporting and Analysis
Guest phone usage reports can be easily summarized and analyzed.
Benefits of Integration
Increased Efficiency
Reduce redundant tasks and streamline daily staff operations.
Accurate Billing
Automatically record guest call charges, ensuring precise billing.
Enhanced Customer Service
Respond to guest needs more quickly and efficiently.
Data Integration
Integrate call data and room management for efficient administration.
Integration
The PBX system can connect to PMS via standard APIs, configured by experts to ensure smooth interoperability.
Summary
Integrating telephone systems with PMS in hotels is a worthwhile investment that significantly enhances management and customer service efficiency.
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