CRM With Cloud Call Center
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Enhance Customer Relationship Management with Powerful CRM and Cloud Call Center from Protollcall
The CRM system with Cloud Call Center features is an application service designed for use with Call Center systems to support services across various businesses such as Helpdesk, Telesales, TV Shopping, Debt Collection, and Insurance. The application can be customized to suit the needs of each organization and supports both inbound and outbound call center services, allowing businesses to manage customer relationships (CRM) and customer contact through a single, efficient system.
Highlights of the CRM System with Cloud Call Center
No Installation Required
The system is accessible via a web browser; simply log in to use it immediately.
Built-in Web Phone
Comes with a fully-featured cloud call center, eliminating the need for complex installations of devices or software.
User Friendly
The system interface is designed for easy data search and usage.
Comprehensive Reporting
Access reports for both the Call Center and data recordings within the same system.
The CRM system with Cloud Call Center is an innovation designed to simplify customer contact, enhance sales processes, and deliver a seamless experience for both your team and customers. We understand the trust you place in us and ensure that the CRM system with Cloud Call Center is the perfect tool to help your business thrive.
Feature of the CRM System with Cloud Call Center
Sales and Customer Management Features
Enhance your sales efficiency with a variety of features that allow for customizable sales processes and easy tracking of target customers and opportunities, enabling your sales team to focus fully on sales activities, such as:
- Customer Profile Management: Collect comprehensive customer data such as personal information, contact history, purchase history, etc.
- Case Management: Supports recording of contact information.
- Sales Order Management: Conduct sales through the screen by selecting products and specifying delivery details immediately.
Warehouse Management
Manage warehouse inventory, stock, or promotional items.
Email Integration
Connect with the email system to enhance customer communication and manage emails within the CRM system, including creating, replying, or forwarding emails.
Omnichannel Communication
The CRM system with Cloud Call Center integrates all your communication channels, including email, phone, chat, and social media, into an easy-to-use interface. This helps ensure personalized and stable customer contact, enabling your team to manage customer relationships efficiently, respond promptly, and create customer satisfaction.
Outbound Management
The outbound call management system helps businesses proactively contact customers for telesales, debt collection, or various business campaigns. Supervisors can manage lead information and set outbound call conditions such as:
- Preview Dialer: Agents can view customer information before calling and choose whom to call.
- Predictive Dialer: Automatically dials customers and routes calls to agents.
- Auto IVR: Automatically calls customers and announces IVR messages based on set conditions.
Reporting
All reports can be accessed through the CRM system, including:
- Real-time Reports: Displays results on the dashboard with comprehensive sales performance data, allowing for informed decision-making and continuous strategy improvement.
- Historical Reports: Collects data such as inbound and outbound call reports, case record reports, sales order reports, and outbound campaign lists.
Third-party Integrations
The CRM system with Cloud Call Center can seamlessly integrate with your existing tools and systems using standard APIs, ensuring smooth workflows and eliminating the need for manual data entry, saving time and reducing errors.
Why Choose
Protollcall's CRM System with Cloud Call Center?
Enhance Customer Experience
The CRM system with Cloud Call Center features a user-friendly interface and built-in web phone functionality, simplifying usage and enabling your service team to focus on delivering personalized and excellent customer service, thus increasing satisfaction and loyalty.
Improve Sales Efficiency
With diverse sales and customer management features and real-time reporting, you can improve your sales processes, close deals faster and more efficiently, and increase your business revenue.
Reliable and Secure
Protollcall's CRM system with Cloud Call Center is installed on a cloud system that meets international standards, providing robust and secure infrastructure to ensure your data is safe and operations run smoothly.
Easy Setup and Training
The CRM system with Cloud Call Center can be started quickly without installation. Simply log in to use it immediately. We provide ongoing training and support to ensure your team can fully utilize the CRM system with Cloud Call Center.
**Special Offer:** Register now to try the free demo system and experience the difference yourself.
Get Started Now
Don’t wait—enhance your customer management experience with Protollcall’s CRM system with Cloud Call Center. Contact our sales and expert teams today to take the first step toward improving your customer service efficiency and business success.
