About Us
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About us
Welcome to Protollcall Advanced Service Company Limited. We pride ourselves on being a provider of cloud contact centers, cloud IP PBX, and cloud CRM systems using modern technology solutions (voice over IP – VoIP) by a team with more than 20 years of experience and expertise to deliver services that exceed customer expectations.
Protollcall is also licensed to operate telecommunications services under Type 1 from the NBTC, license number TEL1/2562/052, dated November 14, 2019.
Our Vision
Protollcall understands the diverse needs of customers and is committed to providing services that can adapt system functions to fit customers’ businesses while maintaining the core capabilities that are standard for Contact Center services, whether for TV shopping, health care, hospitals, insurance, government, etc. Protollcall aims to be a leader in the VoIP technology service industry by continuously developing and improving to keep up with ever-changing technology. Our vision is driven by a commitment to excellence and the desire to empower businesses through innovative VOIP solutions.
Our services
Protollcall offers a variety of services designed to meet your specific needs:
Telephone Number Services
Provide SIP Trunk Services with 02 prefixes for business and organization use, and mobile number services for outbound telesales and collection, including Sim gateway services for outbound calls according to Sim packages.
PromptCall PBX Services
Provide rental PBX systems installed on the PromptCall Cloud via the internet, ready for use quickly without waiting for system installation or having PBX system knowledge. If your business expands to other locations, it can operate as if it is in the same place, and internal calls are free of charge.
PromptCall Call Center Services
Provide rental Call Center systems via the internet, with monthly charges. The Call Center system installed on the PromptCall Cloud can be used quickly without purchasing or waiting for system installation or having Call Center system knowledge. Whether you want to expand or relocate your service center or have agents work from home, it can be done without affecting your customer service, and internal calls within the Call Center system are free of charge.
CRM with Cloud Call Center Services
CRM applications integrated with Call Center systems to support various businesses such as Helpdesk, Tele Sales, TV Shopping, Debt Collection, and Insurance. This service can be customized to fit the needs of each organization, supporting both inbound and outbound services and integrating various systems to work seamlessly together, enhancing your business's efficiency and productivity.
Social Media Integration Services
Develop connections with customer channels like Facebook Messenger, LINE, or Marketplace, helping manage call centers more efficiently.
On-premise IP PBX Services
Provide IP PBX telephone systems at customer locations for internal organizational use (back office), suitable for large organizations that do not want to store data on the cloud or have their technical team handle it.
Consulting, Design, Installation, and Development Services
Customized development to meet customer requirements, such as CRM development and API development for internal and external system integration. Our expert team provides guidance to help you navigate the complex technology world easily.
Why Choose Us?
Highly skilled and experienced team with over 20 years in VOIP technology, Cloud IP PBX, Call Center, CRM, and Cloud Contact Center.
Customer-first approach in everything we do, ensuring we meet specific customer needs and exceed service expectations.
Diverse solutions for business growth, committed to continuous advancement, aligning services with rapidly evolving technology.
International standard security, recognizing the importance of data security and protecting your business from cyber threats, using highly secure cloud systems with certifications from international standard institutions.
Proven track record with a long and successful history, increasing customer satisfaction, and building credibility as a reliable partner ready to move forward with you in every business path.
Our commitment
Protollcall is committed to providing excellent and high-quality services. Innovation and modern technology drive us to continually improve our services, ensuring we remain a reliable partner for every business seeking to grow in the AI and digital age.
Contact Us
Protollcall is ready to assist and be part of driving your business with the VOIP technology we specialize in and master, supporting you and us to achieve business goals together. Contact us today for the right services for you.
